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Terms and Conditions

Details of Participation

As host and sponsor of this promotion, Palmera Vacation Club is excited to present their family of resorts. They would like the opportunity to show you how you can take advantage of being a member and let you decide if Palmera Vacation Club is right for you.


  • Attend a 90-minute vacation ownership club presentation as a requirement to receive this discounted accommodation package.
  • Married and/or Couple with matching home addresses on their identification and attend the sales presentation together
  • Be a least 25 years of age
  • Full-time employed or retired, with a minimum annual income of $50,000 USD
  • Must present a valid drivers license, state issued identification card or passport, and a major credit card at registration and check-in
  • Must be a resident of the United States or Canada
  • Must not have attended a vacation promotion on Hilton Head Island within the last twelve months
  • Must not be a member of an Elite Resort Group managed property
  • Must not use packages for group travel

Failure to attend the presentation or meet these Qualifications at the time of travel will result in forfeiture of any gifts included with your promotion, and a minimum charge of $200 USD. holds no discretion over the qualifications to participate in this resort promotion. These eligibility requirements have been set forth by the host resort. If believes that the qualifications for participation are not being met, we reserve the right to cancel a participant's reservation.

Once your reservation is processed by our resort partner, a confirmation email will be sent that provides the location of the welcome center for check-in and your sales presentation. You will be able to print turn by turn directions if necessary. Upon check-in to your accommodations you are required to follow hotel rules, provide a security deposit, and pay the standard daily resort fee and room tax.

Reservation, Rescheduling & Cancellation Policy

Reservations and Accommmodations:

Reservations are on a space available basis. Savings and available accommodations may vary by season. All accommodations are arranged and fulfilled by VacationPlay, a division of Hilton Head Hospitality, LLC (HHH). Standard value of accommodations ranges between $99-$479/night depending on the package selected and time of travel. Offer is for a minimum 2-night stay. Promotional packages include nightly room rate, all other charges, including taxes, incidental expenses, and the cost of travel are your sole responsibility and not included, unless itemized in the package. Written confirmation required to check in. Your accommodations are only for the number of guests listed on your confirmation, you are responsible for making arrangments for additional guests. Full package payment using a major credit card is required prior to travel. This is a non-refundable, non-transferable advance purchase package. This package may be cancelled with no penalty within 24 hours of purchase by calling our customer service department. This offer expires December 31, 2019.

Rescheduling Your Reservation:

We know plans change. Sometimes an emergency arises and other times, you just end up needing a more convenient date than the one you originally chose. That's why offers a flexible rescheduling policy.

As long as you call us at least 7 days before your arrival date, we can reschedule your vacation for free (as long as new dates do not have any surcharges). Please note that if you don't give us at least 7 days’ notice, our cancellation policy will apply. (See Below)

Canceling Your Reservation: also understands that on occasion, you can't reschedule your trip and must cancel instead. You can do this at no cost within 24 hours of purchase, unless the reservation is being made within the cancellation period of 7 days (as referenced below). A $99 cancellation fee will be charged if you cancel your trip after the 24-hour grace period. The remaining balance will be refunded to your credit card. The $99 is also creditable towards your next reservation.

If you cancel your reservation 7 days or less before your arrival date, you will be assessed a $99 cancellation fee plus 1 room night (at the additional night room rate). The remaining balance will be refunded to your credit card. The cancellation period of 7 days supersedes any provision within this Cancellation and Rescheduling Policy.

We can only process rescheduling requests and cancelation requests by phone.

Please call our customer service department at 800-881-1227.


No refunds will be given for no-shows, early checkouts, or unused nights.


No purchaser should rely on representations other than those included in these Details of Participation. HHTD acts as an agent for hotel, attractions, and other services supplied as part of the vacation package and will not assume any responsibility and shall not be liable for any loss, cancellation costs, accidents, injuries, damage to persons or property, indirect, incidental, special consequential, or punitive damages arising from, or in conjunction with, any of these services. All operators, including hotels, restaurants and attractions mentioned are independent contractor suppliers, each of which has obligations toward and limitations in respect to liability to the purchaser directly. HHTD is not responsible for cancellations or interruptions due to nature, strikes, terrorism, Acts of God, or any other force majeure. If advertised hotel accommodations are not available during the period requested, HHTD reserves the right to substitute accommodations of equal or greater value. This advertising material is being used for the purpose of the solicitation of the sale of a vacation ownership plan and is void where prohibited by law. This offer is not valid in conjunction with any other offer. This promotion is offered throughout the U.S.; however, it is void where prohibited by law and where state licensing requirements have not been met.

Privacy Policy

Book confidently with our
"No-Risk" Guarantee!

You can book your vacation confidently with us! With our "No-Risk" guarantee, you may cancel without penalty by notifying us within 24 hours from the time that your booking and purchase is finalized. You may also reschedule your package at any time prior to 72 hours before your check-in date without penalty.